ok i have got this response, as u said about the 10 day period.... they think this is the problem, and should be ok within 3 days
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Dear Mr. Burrows,
I understand from your e-mail that you experience slow broadband connection. I am sorry for the inconvenience this has caused and am here to assist you.
Please note that I have checked the records and found that your account has been upgraded to up to BT Total Broadband from 19th June 2007. Therefore, please wait for a period of 10 days, which is called 'Optimisation period'. Your speed and connection will vary during this time. Please turn on the router and browse for the maximum duration during this period. After this period, you will be able to get the standard speed. Further, you will see the difference in the speed after the optimisation period.
Please visit
http://www.bt.com/broadband/help for solutions to most technical questions and to contact us in the future.
Thank you for using BT Total Broadband.
Malathi
BT Total Broadband Support Team.