Have any of you people dealt with this company before? I ordered from them on Thursday 30th April and haven't seen my goods yet. Email to their customer service address on 6th May got the following reply:
"All enquiries are responded to, in the order in which they are received. We aim to reply to you within 48 - 72 business hours, but we thank you for your patience at this time as we are experiencing high volumes of enquiries. Please rest assured your e-mail will be answered, although Customer Services does not work on Saturdays, Sundays, or UK Bank Holidays and will not be able to reply at these times."
Yes, you guessed it - they haven't yet responded.
Their customer service phone line isn't answered and, if you call their sales line and say you are chasing an order, they cut you off.
I would be interested in hearing other people's experience if they have dealt with them.
Colin
[EDIT] I since saw this on their terms & conditions:
We offer Royal Mail Second Class Delivery, free of charge, for all orders. Orders shipped by this method are usually received within 5 days, however, since this is not a guaranteed service, please allow up to 14 days to receive your order. All orders are automatically shipped by this method, unless you select another alternative shipping method on our website, or inform us otherwise at the time you place your order by telephone, fax, or post. We are not responsible for orders lost in transit. If Royal Mail loses your order (classified as “lost” by Royal Mail after 15 business days) please be aware that this is beyond our control. We cannot issue a refund for non-delivery of your order by Royal Mail, as you selected this delivery option, which is a non guaranteed delivery service as per Royal Mail terms and conditions.