From what I have seen(but might not be the case) Be* don't seem to release as much information to the usergroup as the likes of Plus Net ect.. seem to do to there's. The usergroup is very supportive if you suggest something but I still know what you mean.
EDIT: For example I was on the IRC channel the other night while the forums were down for maintainance and I asked one of the usergroup if they had any updates or news about if and when it was going to be added and the said person said they did not know accept it was being worked on. Then about 3 hours later the forums and portal came back on and its was on the portal. That just shows that Be* does not inform/brief them.
EDIT2: Just recommended something else and this was a reply from a usergroup member:
The status pages need a _lot_ of work.. most of they time they seem to either show way out of date outages from months ago which should have been archived.. for some reason yesterday it was even showing those in the current outages section!! ie.. giving people the impression their exchange had been broken since MAY!.
Oh well... maybe one day
Added to the usergroup list of grumbles
So they obviously arn't to happy at the current state of affairs.
Oh and sorry once again. I always seem to take threads off topic. Oh well your to blame aswell