Hello, I have recently had broadband installed on our street and the one the runs off it, my property is on the corner of both. Only the pole that is on the other street seems to have fibre available. My property is currently connected to that pole for my current broadband so not sure how i am somehow not on the list.
After speaking with my isp they have told me I can’t currently have fibre as openreach has my house registered as a property shell, which is weird as it’s as old as all the other houses in the area and clearly isn’t a shell, does anyone know why they would say this? An excuse maybe?? The pole is on a different postcode to me so maybe a data input error?