Can you please run a trace within cmd window - tracert 162.254.196.85
Do you play over Wi-Fi or Wired connection?
As an example here's mine via BT FTTP -
Tracing route to 162-254-196-85.valve.net [162.254.196.85]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms gateway [192.168.1.254]
2 2 ms 1 ms 1 ms 172.16.13.246
3 * * * Request timed out.
4 4 ms 3 ms 3 ms 31.55.185.184
5 3 ms 3 ms 3 ms core2-hu0-2-0-5.colindale.ukcore.bt.net [195.99.127.116]
6 4 ms 4 ms 4 ms peer8-et-7-0-4.telehouse.ukcore.bt.net [62.172.103.176]
7 6 ms 7 ms 4 ms 109.159.253.167
8 4 ms 4 ms 4 ms 162-254-196-85.valve.net [162.254.196.85]
Trace complete.
I'm wired
Tracing route to 162-254-196-85.valve.net [162.254.196.85]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms SkyRouter.Home [192.168.0.1]
2 3 ms 3 ms 3 ms 97e7fc1c.skybroadband.com [151.231.252.28]
3 18 ms 17 ms 17 ms 02780d20.bb.sky.com [2.120.13.32]
4 30 ms 35 ms 17 ms 162-254-196-144.valve.net [162.254.196.144]
5 18 ms 18 ms 18 ms 162-254-196-85.valve.net [162.254.196.85]
Trace complete.