Hello, I was here earlier this year complaining about gradual broadband speed declines over the years. After 5 years the issue was finally resolved at the telepole fixing the corroded wire. I then proceeded to switch from BT to Zen due to the 24 month contract requirements and costs.
The switchover was fine but I'm experiencing a few irritating issues. The first one is randomly losing connection to Zen's ISP. So we randomly lose connection to Zen the ISP provider but the dsl connection remains connected. So what happens when we lose connection to Zen? Well... a few things. Sometimes the connection re-establishes itself after 10-50 minutes. Another option is to clear the account information and resubmit the username and password and test a manual check through the router. The third option is restarting the router and doing approach 2 and hope it reconnects or phone Zen who have us doing the same thing time and time again. Restore to factory settings etc, use our test username+password etc. The connection finally re-establishes at some point. This can then be working from anywhere between 3 and 60 days then the same issue happens again... It's annoying because sometimes it doesn't automatically reset and requires some messing about, and there's no guarantee it resolves itself without a call.
The second issue is the line can randomly get flooded with errors. When this happens the corrected DTU's goes as high as 150,000+ with a build up of CRC, ES and SES errors before dlm intervenes and restarts the connection or I spot it and restart the router. If either are done the line miraculously fixes itself. No more packet loss, no more errors or anything... Normally the corrected DTU's is between 10 and 1k with a few ES errors here and there per month. This issue is just as weird as the first one because it happens totally out of the blue as in it isn't happening frequently. The only time I generally get an error build up otherwise is if there's thunder outside, but that never seems to spark 1000's of errors in the space of 30 minutes,
Post corrosion fix the random surge of errors wasn't happening with BT. Post or pre corrosion fix the connection being lost to BT never happened. The HUB went down for random reboots every 14 days but that took the dsl connection down with it.
Honestly why do I keep getting the most bizarre issues that are rarely reported.
My Mum's partner was given a fault reference code a few months ago after reporting the issue twice. It's happened quite a few times since then. I restarted the router 10 days ago to try and fix a loss of connection between me and Zen. 3 days ago the dlm intervened due to a high error build up overnight and then in the early hours of this morning the connection was lost for 20-30 minutes. This can happen at any time of the day but I have noticed the error build up does tend to occur mostly between 3 and 7am.
Any ideas what this could be? I don't think it's necessary but I will post a screenshot of my stats anyway.