Hello,
I'm out of contract with BT, paying exorbitant prices, for what I get, compared to other users on the internet. £40 for 39Mbps. My broadband speeds have dropped significantly over the past 4 years. In 2016-2017 on a full cabinet my maximum data rate was pushing 74Mbps now down to 55-57Mbps and my current sync rate is 42 which in realtime terms is 39Mbps in broadband speed tests. The BT Hub also loves going down for a reboot every 1-14 days.
BT / Openreach have been hopeless in the past when engineers have come out. They all refused to do a dlm reset even though it was blatently clear my noise margin was spiking wildly out of control, it's at 10db currently. All of them reported no issues as well. This is why I have been thinking of switching to Zen and A&A. Both provide decent routers/modems and I'm hoping with better CS they can fix whatever problem is impacting my line. The telephone checker estimates are prone to change but a none impacted A range line is currently 68Mbps with a low of 44Mbps in the B impacted line, this was higher in the past. Postcode checker still indicates a 55 - 78 estimate.
I already have a line setup and on a month to month rolling contract with BT so I guess I could just migrate to another service? In all honesty I would like a new line connected at a different telepole that is both closer to my house and to the cabinet based on distance, but BT refused that switch back when I complained about it in 2018 stating it would not make any difference which telepole you were connected to.
I know Zen and A&A are some of the mostly costly providers out there, but if they can somehow stabilise my line and bring the speeds back up to a respectable standard I'll switch in a heartbeat. All I want is consistency and low latencies. Low download speeds used to bother me but the only options I have are FTTC and VM, VM offer much higher download speeds, but are rubbish when it comes to latencies and peak time problems.The routers Zen and A&A provide are also a touch better than the BT HUB for wifi which would be a bonus.