I am also considering moving from Plusnet after billing issues each and every month.
Any update on your final bill?
This would be my worse fear - I end up continuing to pay Plusnet and endure their billing nightmare and having to pay my new ISP also.
Thanks
Ironically enough, I just received notification of what I hope is my "final" PN bill this afternoon and I am in credit by £4 odd, that's even with an early termination fee of £5 odd applied, not actually received the refund as yet.
Of course, considering my experience with PN since their new billing system was introduced in late 2018, nothing would surprise me, I can only hope that this is in fact my last bill!
From my latter experience with PN late last year, I found that the best course of action was to raise a complaint, as it is no longer possible to raise a question on line, the chat line is never active, the telephone support is useless and the staff on the members forum ignore everything other than the most basic issues there is really no other choice, I'am surprised that avenue has not been closed down yet.
My advice would be, bite the bullet, if you are out of or near the end of contract, leave as soon as you can, with over 2 years of administrative issues which PN appear to be totally incapable of resolving there is no reason to believe that there will ever be any quick solutions to PN's problems.
I would also advise keeping "snapshots" of any open, unresolved or pending questions, have found these can be mysteriously closed out and even disappear completely, best to have a personal record in case it becomes necessary to involve OFCOM at some later stage.
I found all PN site access was barred on ISP migration day with the exception of billing access.
If your primary e-mail contact is your PN address, be sure to change this before migration day as PN e-mail is also closed down quickly and any future communication from PN regarding billing etc will be lost.
j0hn's cross post acknowledged.
More very good reasons to escape from PN sooner rather than later!