I lost 6Mbps on my download due to 24 hours use on DLM and doubled my ping, I had to remove mine as it was damaging my connection, returning it Friday unless I hear from Draytec. Can you do a thinkbroadband speed test and post the results showing latency in bufferbloat on the upload, as mine was over 350 to 400ms range and this is what I believe caused my issues. Contacting Draytec may also be worth while so the more people tell them the faster they may work on a fix. Until then I cannot leave the unit on my line. The high latency on upload caused issues with video chat breaking up if there is to much background activity, my old ECI is not having these issues and my upload is back to 23ms with a bufferbloat score of B. Sadly my ping and loss of throughput remain, until the DLM god smiles on me.