As a very long term Plusnet BB & phone patron since April 2009, initially ADSL, then VDSL service since 2017, have unfortunately now come to the conclusion that PN's administration system is broken.
To be fair, have always received good technical support when required via their "ticket" support system or latterly via staff support on their members forum, have found telephone support for technical matters to be very hit & miss and their chat line just does not work any more even when indicating available.
I have had an issue over two, 1 year contracts since December 2018, initially incorrectly displayed start and end dates, attempts to correct this resulted in the well documented "stuck billing" issue which lasted for 4 months before being resolved leaving the incorrect contract dates issue still standing.
Again, in fairness, the actual, negotiated contract dates were honoured as was the agreed monthly tariff.
Accepting this as a "glitch" in the system which although consuming quite a lot of time and effort on my part to try to rectify did not actually result in any additional charges or change to the negotiated contract, I perhaps foolishly signed up to a further 1 year contract at an attractive rate starting December 2019, also paying line rental in advance at that time.
When the new contract became active the displayed contract dates remained the same as the previous contract.
Strangely enough, the contract start date was now correct by default, had displayed Dec. 19 since the previous contract of Dec. 18 !
The contract end date still displayed August 20, should be Dec. 20.
Have had an open ticket with PN on this issue since Jan 2019 when the issue first became apparent, no resolution to date.
The situation this year is somewhat worse as PN won't issue any assurance that the actual negotiated contract dates will be honoured beyond the displayed end date of August 2020.
The only answers I receive on my ticket which I have to periodically query to keep alive is constantly being "defered until [new date]".
PN would appear to be unable to fix this issue and to date will not give any assurance that my contract dates as negotiated are valid and will be honoured.
Have posted my issue on PN members forum without results (same user name), my last post has been strangely ignored by all staff members who have previously picked up on older posts regarding the same issue.
If I had not payed advance line rental which I believe is definately non-refundable, I would request early exit from my current contract and migrate to another ISP, I think I have very good grounds for early contract exit without penelties but would it be worth the hassle ?
By past performance have no reason to believe that my issue will be resolved before August when potentially my monthly charges will change to current rate and not maintain until December 2020 as contracted.
As already stated, I have no fault with PN's technical support but would strongly advise anyone contemplating migration to PN to be aware that any administration issues that may arise may be very difficult to resolve, cheapest is not always best.