When I got mine delivered i had some the software and some vital leads missing, phoned up and they set them straight away.
Got back home to find a couriers card through the door "As you wern't in the box has been left in the green box by the door"
"What the green recycling box/bin ?
The one with "norfolk county council recycling bin, only paper and glass." written on the side.
The box with some old paper and glass jars inside out for collection on, let me see, oh yes today !
Phoned up again
"oh no they didn't, weel sorry I'll get another box sent"
Guess what, card through the door on a wednesday, and guess what it said.
week later
oh yes, again. third time (mus have something about delivering on weds ?)
eventualy they used parcel force, you couldn't make it up could you