Hi
I am helping a friend out with their broadband, I have an idea of the cause already but I’d just like to see what others thoughts/experiences were.
My friend recently moved into their new house last week and has had the broadband going for nearly a month now. However upon when I set it up all for then I noticed that router would disconnect from the DSLAM intermittently when using the phone, it doesn't always do it. However when it does the router does tries to resync continuously evident by the flashing DSL light but fails, however if the router is rebooted it works again. Not sure why this is, I've not an issue like this. The router is a Zyxel VMG3925-B10B which I recommended for them instead of the rubbish Plusnet router. They are using ADSL2+ which the router also seems to not to like to sync at unless I force it to, seems to prefer ADSL Max instead. They have two master sockets in the house, one is redundant, the other is the one having this issue, and seems to be a recently added new line prior to them moving in.
There is no extensions connected to either master socket, they are using an MK3 faceplate which I recommended, with the router DSL lead in the top and phone the bottom. Their line is quite short circa 855meters including E and D side, and syncing at 23.5mbps around when they first synced, but is now reduced to 19mbps with an attainable of approx 21mbps.
My plan is to remove the MK3, try the Zyxel then in a microfilter in the test socket and see if it’s the MK3 socket. If that makes no difference will try the Plusnet router and that doesn't work ring Plusnet and report a fault but as it does not direct effect the phone as the phone works I assume I don’t report it as a voice fault? I am right in thinking it could be a loose or bad connected joint, or a HR fault? Their line/neighbours lines in the area where network rearranged a few years ago when they installed fibre in the village so they are now connected to a PCP instead of EO. Have any of you on here had a similar issue with a Zyxel or other brand router that seems to be the oddest to me, where it tries but fails to resync unless rebooted? it’s done that few times before.
I Can provide line stats if needed but will have to wait until Monday evening before I go round to look into it further. I have done a quiet line test when I fitted the MK3 and router, I noted a slight humming on the line not very loud. The line can error a lot at times but other times its ok. When it was first connected prior to Plusnet going live it would accumulate around 400 es in 5 mins on the downstream. It got better since it went live but still occasionally go up a lot.
Thanks