Have had a lot of problems with this line over the years,low speeds, multiple drop connections in a day,dead line(happen once when engineer was here,had him stumped).
Had a D side swap,& finally a lift & shift, moving line from front pole to rear pole,which shorted distance to cab.
Still had reliability & speed issues due cable in High Street being alumimum,so moved to a spare pair has got speed up nicely,but still hoping BTOR will finally sort the cable through wall issue,as both cables got severed again with a hedge trimmer a few months ago,line down all day,old engineer who sorted it was brilliant.
They also replaced line up lane,as it was faulty & no spare pairs,I even offered to dig trench in verge for a underground cable,but they couldn't lay cable in trench, as it wasn't dug by their contractor
, had OR out last week trimming branches,as they were badly bowing the cables in several places.