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New Consumer Protection Rules
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Topic: New Consumer Protection Rules (Read 1107 times)
rongtw
Member
Posts: 96
New Consumer Protection Rules
«
on:
September 26, 2018, 07:17:50 AM »
Just been reading this , will it make ISP,s change ?
https://www.ispreview.co.uk/index.php/2018/09/new-consumer-protection-rules-for-uk-phone-and-broadband-isps.html
Communications providers must introduce policies for identifying vulnerable customers – such as people with learning or communication difficulties or those suffering physical or mental illness or bereavement – to ensure they are treated fairly. For example, broadband providers must now offer disabled users access to priority fault repair, third party bill management and accessible bills.
As a disabled person its about time ISP,s realize people like me rely on our service
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jelv
Helpful
Kitizen
Posts: 2054
Re: New Consumer Protection Rules
«
Reply #1 on:
September 26, 2018, 07:27:53 AM »
Interesting. I've lost count of the number of times I've seen posts on the Plusnet forums where people have issues trying to deal with relative's accounts where the account holder is unable to deal with issues themselves.
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Weaver
Senior Kitizen
Posts: 11459
Retd s/w dev; A&A; 4x7km ADSL2 lines; Firebrick
Re: New Consumer Protection Rules
«
Reply #2 on:
September 26, 2018, 09:07:12 AM »
I would like to know more about the idea of support for disabled users and I hope my ISP might start taking that seriously.
Strongly agree with rongtw
«
Last Edit: September 26, 2018, 09:09:42 AM by Weaver
»
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