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[jid]

SNR Margin        9dB
SyncDown    5920kbps
Sync UP:          256kbps

It seems that the connection goes funny when we have really heavy rain

[Ezzer]

Which bodes the next question, could it be rain causing something to the network. or is it rain affecting something else which the broad band is beginning to hear.

[jid]

Which bodes the next question, could it be rain causing something to the network. or is it rain affecting something else which the broad band is beginning to hear.

What could the broadband be hearing that's being affected by rain?

SNR Margin:     0dB

Has been for 10mins now?

[kitz]

Water on the line is a known cause of problems with adsl.   Its well worth mentioning this observation.

[jid]

Had an email last night at 11:57 that it has been passed onto the Technical Support Team and that I should hear something back within 24hours.

I will make sure that the router isn't re synced as it is syncing quite low: 4768kbps
SNR: 5dB

Hopefully it will stay like that so that the person who rings will see that the SNR is low, if he doesn't I will ask him to look! 

They don't believe you half the time and just put your profile up or something!

[jid]

Also, when they ring. What tests can I ask them to run as I am on the phone?

Anyone have any suggestions?

[kitz]

Theres no particular tests they can run... and nothing to tell them other than what weve already said.

You need to tell them that at certain times of the day particularly noticable during wet weather your SNR Margin takes a dive, errors start increasing, and eventually your line drops.

Ask them if they also find it acceptable that a 30dB line can only sync at a maximum of 6Mbps and sometimes less..
A 30dB line should be able to sync at the full 8Mbps without disconnecting.

[jid]

OK, will do thanks Kitz 

Fingers crossed they ring

Update: No call as of yet but the good thing is the SNR is on the fall so i will be able to mention that if they ever do call me

[jid]

Well, still no call

If they don't call by 9pm, I will email them back asking why they didn't call me

Stats:-
SNR: 2147483646dB
SNR UP: 29dB

Sync Down: 4768kbps < what it synced at this morning, as it has resynced at all today...
Sync Up     : 256kbps

[jid]

I have emailed them this:-

I did not receive any call today?

The Current speed test result is:-
Download: 3.62mbps
Upload: 0.21mbps

Current Sync Speed: 4320kbps

I see that my Upstream speeds have also dropped from 448kbps to only 256kbps, is this part of the problem?

My SNR reading seem to dip to readings such as 0dB and 2147483644dB at random intervals during the day and are constantly low in the evenings?

The current reading is: 2147483644dB

I feel that these stats are poor for my 30dB line.

I haven't mentioned the rain as we have had heavy rain today but the stats haven't dropped when raining like yesterday.

The current reading: 4dB
Seems more promising at least, but it won't stay there for long

[jid]

I wasn't here to take a call from them earlier so now they have put me back on a 4meg fixed profile!!!!!!

Has a high SNR however I came home to find the SNR was 0dB!

I was looking at the list of Line Profiles Tiscali have and can see that they have a "Very High SNR 8meg" profile, I wonder if this would help?

They have said to leave it for 24hours but I am not! This is ridiculous and I am getting impatient.

[roseway]

Why don't you just do what you've been advised to do more than once, and migrate to a decent ISP?

[kitz]

>> This is ridiculous and I am getting impatient.

It is ridiculous.. Sorry jid but this has been going round and round in circles for over 3 months now, and Tiscali keep messing around with the profiles as they are doing arent doing jack all for your line.  Its too unsteady because there is an underlying problem somewhere between the exchange and your home.

You should have a good line and you should be able to sync at the full 8Mb.. but you cant because of the SNR problem which several people have confirmed looks like a fault on the actual line which can only be fixed by a BT engineer.

Tiscali messing around with profiles aint going to do nothing until the underlying problem is fixed.
All the messing with profiles is doing is putting a sticky plaster over a leaky pipe. 

[jid]

>> This is ridiculous and I am getting impatient.

It is ridiculous.. Sorry jid but this has been going round and round in circles for over 3 months now, and Tiscali keep messing around with the profiles as they are doing arent doing jack all for your line.  Its too unsteady because there is an underlying problem somewhere between the exchange and your home.

You should have a good line and you should be able to sync at the full 8Mb.. but you cant because of the SNR problem which several people have confirmed looks like a fault on the actual line which can only be fixed by a BT engineer.

Tiscali messing around with profiles aint going to do nothing until the underlying problem is fixed.
All the messing with profiles is doing is putting a sticky plaster over a leaky pipe. 

Well many thanks to jeffbb, I have now got the details of the High Level Complaints Exec from Tiscali:-

Richard Lawrence <Richard.Lawrence@uk.tiscali.com>

Richard Lawrence

High Level Complaints Executive
tel:+44 (0) 207 087 2121
fax:+44 (0) 207 087 2273
mob:+44 (0) 7971331395

Tiscali UK Ltd
20 Broadwick Street,
London W1F 8HT

I will email him this evening and see what he can do for this.

[jid]

Why don't you just do what you've been advised to do more than once, and migrate to a decent ISP?

Because they have been a decent ISP for the past 5years!

I feel if they can fix this they can be back in the good books again.