Hi weaver
Many thanks and sorry, we do not use AA so have no knowledge of how they set things up
Mail servers always have as a rule
Server wide rules
Domain wide rules
User rules
It depends upon your level of access but as a user, you would not be allowed to access server wide rules, only domain wide or user rules
A simple check would be to see if you change one of your user rules to domain wide (if you have domain wide access, you should be able to choose this).
If only user rule, it will only apply to the user it is setup for
I would think as it’s an iPad, it is set to imap, so make sure junk folder is set not to sync, and you will not see the contents unless you go into junk folder
I would also consider you have not changed defaults for imap, so it will be only headers unless you click on email.
Interestingly, you may have a special junk folder called spam or learn spam, so you would put any emails into that folder for the basian to learn. However, you also need to put good email in learn ham or it does not work as it should. We turn this off as it is so unreliable
I would guess AA use a form of spamassassin, for spam filtering, which only marks the email, and the email client/server does the actions
Also, you would be surprised how many mail admins do not update SA, so it gets old on rules. Ours are updated hourly using cron
Many thanks
John