Good evening All,
Hope you are well.
I'm looking for assistance in an issue that a relative is seeing with their Sky Q Hub.
They have come to me with an issue where their devices are constantly dropping from the WiFi. He states that on his PS4 he basically has a ping of 300ms+, Can't use shareplay now, His connection speed is less than 1Mb down and around 500kb Up. The stats themselves for the fibre connection look good with approx 34/8 on a 3dB profile so it isn't a line fault.
Having a look online, There seems to be loads of people experiencing similar issues. So far, I have changed the wireless channels and split the 2.4 and 5Ghz channels but the issue remains.
Has anyone experienced this before and possibly have a work around?
Many thanks