Hi
I have been following this thread from the start even though I do not use AA
I do have sympathy with AA and their support, which without seeing their responses to the queries raised at the time I can appreciate if a service is running and showing no issues, it is not urgent and the support staff should be pleasant and respond so. However, in view of evidence given by customer, should have forwarded to second level at least for their review
The reason though for posting, after reading Andrew status page put up is this
How many people would prefer to lose 4/5mb and have very low latency (around 6ms I think compared to nearly 12ms on higher throughput)
There is one more issue with TT backhaul not mentioned, perhaps not noticed and that is email sending has been failing due to a brief disconnect/drop periodically, so much so, clients of ours using TT have been switched to BT lines
Many thanks
John