When I was with BT I used to check my modem stats occasionally, out of curiosity rather than necessity and I remember both g.INP and Vectoring being enabled on my line.
No such luck since the switch to Plusnet, unfortunately. I suspect neither will be activated as long as issues on my line are not resolved.
Anyway, I got a phone call from Plusnet support staff yesterday who in response to the last weeks engineer visit did another test and he could still see a fault on the line just like before, basically nothing was done. No surprise there, I wasn’t expecting a miracle. The guy was very helpful and understanding, he insisted on another engineer visit before escalating this further with OR. So, an engineer was booked for today.
Two guys turned up at my door, on was a trainee and the other seemed more knowledgeable then the previous ones I had dealings with. He went through the motions, tested the line, all was OK but he told me he just came from another house on my street and that customer was experiencing similar issues as me, if not worse. Also, other customers all of whom were being served by the same cabinet are having similar issues. According to him most if not all fibre ports in my cabinet are faulty, OR are well aware and the plan was to replace them eventually. He couldn’t say how long it will take so I didn’t press the issue any further. The last thing he did was to reset DLM which intervened in couple of hours and enabled Interleaving on the download side due to high number of Error Seconds.
To me, faulty fibre port makes more sense (as opposed to REIN excuse) as it coincides with the issue I had initially with the modem taking a long time to retrain after a resync. That was resolved by moving my line to another fibre port. It’s been three months since I first reported the problem and OR seem to be aware of this but why it’s taking them so long to fix this especially since it must be affecting hundreds of customers.
In a couple of days, Plusnet will have no choice but to escalate this with OR. I don’t know what that means in terms of expediting the repairs to the cabinet if indeed that is where the fault is.