Good evening,
I don't suppose any of the gurus out there might have an idea of what has gone wrong with my Dad's VDSL connection?
On Friday morning at approx 4.15am according to MyDSLWebStats (username joejjc25) the connection dropped.
The HG612 modem retained sync but the PPPOE session will not reconnect, the router logs just keep looping with the following error:
Timeout waiting for PADO Packets
Unable to complete PPPOE Discovery
Tried rebooting modem and router to no avail. My Dad then contacted BT who ran tests and said that a fault had been found external to the property and would raise this to the relevant team. An hour later my Dad had a call saying that no fault had been found and the issue is with the equipment in the house and therefore if he wished to proceed with an engineer visit, there would be a charge of £130 if a fault was found to be caused by our equipment etc. He told them to hang fire and call back later on in the evening until I could have a proper look at this.
I called in and tried a spare ECI modem and that synced up just as the HG612, but still the router couldn't initiate a PPPOE session. I also tried the bt_test_user@startup_domain as username and password but it made no difference. Tried an old router with DD-WRT and still no luck.
I got the original HH3 out that came when he first took BT Infinity out and this has never been used, the logs on that basically just keep saying:
WAN2_INTERNET_B_ETH2 disconnected.[ERROR_NO_CARRIER]
A call back to BT that lasted an hour and a half whilst I was there, once again they carried out further tests and said they couldn't find anything wrong and their troubleshooter was suggesting to replace the hub... In the end they have booked an appointment for Wednesday, but I just wondered if anyone had any suggestions as to what has possibly gone wrong here? To me the issue definitely appears to be external and not related to our hardware.
My Dad's connection has been flawless for approx 6 years and he has never had any issues or outages so it is most unusual that this has suddenly gone down.
Thanks