Hi kitz
Many thanks, much appreciated and an excellent idea
I had a quick look at the dashboard but unfortunately I cannot see contact us, other then email address of community@samknows
The dashboard has been changed now though, so it may have been shown in the old version
I am also guilty of not checking dashboards, samknows, dslstats mywebdsl etc. I set them up and leave running unless I have a need to check
If you remember I posted a few months a warning over been charged for bandwidth, which after a few months, the money was credited back to my account, and was told it had been resolved fully.
I am not sure what to do now, but will give time to think about, as my initial reaction now is to report this to billing and stop the payment, but take legal action over business interruption if broadband is stopped. A harsh course of action I know, so I'll think about it
I have not heard anything back from emailing bt as yet, not even a recognition of the email they received
Many thanks
John