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[Bowdon]

Ofcom – KCOM Failed to Maintain Emergency Services Access in Hull

The UK telecoms regulator has found “reasonable grounds for believing” that KCOM in East Yorkshire and Hull (England) “failed” to take sufficient measures to maintain uninterrupted telephone access to emergency services on 999 and 112 between 25th Feb 2009 to 28th Dec 2015.

The situation originally began in February 2016 after KCOM, to its merit, notified Ofcom that its phone service in the region had suffered a “temporary reduction in availability.” ISPreview.co.uk understands that this occurred as a result of damaged caused by Storm Eva at the end of January 2016.

However KCOM are one of the two operators, including BT, that hold responsibility under the existing Universal Service Obligation (USO). As part of that they are required to take all necessary technical and organisational measures to manage any risks to the security of their public electronic communications networks, which among other things includes the need to provide “uninterrupted access to emergency organisations” (police, fire etc.).