My phone line is dead. Broadband fine, but no dial tone and incoming calls don't ring, though caller hears ringtone.
All of which is fine, we have mobiles for emergency, faults happen in any technology,BT phone faults are pretty rare, I've no complaints that I'm just the unlucky one.
What irked me a smidgen was trying to report the fault... Pretty much every online link I followed on BT pages ended with just one option... I was being forced to 'register' with BT, which I refuse to do, just as I refuse with other utilities. Doing so invariably means agreeing to T&C I haven't time to read, as well as disclosing my email and either reusing a password, or creating another password that I'd have to write down.
Eventually, on a BT page from Google link for 'how to close a fault' I found the number to call, 0800 800 151. That number did thankfully allow me to report this new fault too. It is now in process and I've no reason to doubt will be expertly handled.
But... Happy to be proven wrong, did I miss something obvious in the fault reporting instructions, where that number was disclosed? I'm pretty good at missing things, so it's certainly a possibility.