Well my new or even 2nd new Smart Hub from BT is still exhibiting the sames problems as my first one... though this time I'm stuck on the first release firmware and after around a week of it being connected its still stuck on the old firmware.
BT keep asking me to send one of the hubs back but I'm not sure which one yet... if not both
BT seem to be getting a bit arsy with my complaints about their poor customer service and their absolutely useless billing and ordering departments... they are now talking about Deadlock letters which in my experience is normally go waste a bit more time with an ADR who we pay and will tell you to f off too.
Only time an ADR worked in my favor was when Ofcom was also involved, so I kinda think they had no say in the matter really.
It's a shame, BT's broadband is pretty good, actually the best I've ever had, however their customer support is terrible, their way of handling things like order's and upgrades is also appalling and for that reason I think I will be avoiding in the future.
Probably not going to matter soon anyhow, I'm moving back to Birmingham and will be limited to Virgin's M25 Inspired Cable or 2-4mb ADSL.... No FTTC and No Plans for it either (depsite every other exchange in Birmingham already having it... But there's more to that story
)