Thanks for that although I managed to find it a little earlier this evening and raised another ticket as a complaint.
I'm totally hacked off with the useless staff at PlusNet who just quote minimum rates to you regardless of the evidence and fact Openreach have destroyed my otherwise perfectly fine download speed.
On the plus side Virgin are in the process of putting fibre in my street, groundworks and box (right outside my house) are in just waiting on the cables to be pulled through then I think it's time to kick BT, Openreach and any product using their shoddy infrastructure into touch. They can swivel if they think I'll be paying the rest of my contract period too, they have cost me over £1100 in lost work over the two days with Openreach messing my line up and this has now been ongoing for almost 3 months now.
I have no doubt it's the BT effect slowly but surely taking hold of PlusNet, even the staff used to be more understanding. Now I find some of them are impolite, arrogant and spend their time apologising which just winds me up even more as it's a scripted response which is totally false. I even had one in a chat session today call me by the wrong name then when I pulled him up about it he apologised stating he was in several chats at the same time. I cut him off straight after getting a transcript of the chat and telling him that as he had far more important customers to deal with I was leaving the chat. I would sack him, even for just admitting that to a paying client!