I'd just like to praise Andrews and Arnold support staff this morning who diagnosed a fault within a few minutes. The fault was fixed by BT within an hour or so on Boxing Day.
Who were these fantastic stuff?
They were me! I diagnosed the fault myself using the tools on clueless.aa.net.uk, the Control Panel. I did a copper line test, which found the fault and reported back "BT test - battery contact fault".
Just so people know, "expensive support" just doesn't cover it. In the middle of the night I have access to a massive range of tools on A & A and BTW servers. It's a unique situation in my experience, where an ISP trusts and respects its customers enough to let them get behind the wheel and put their hands on the controls. This is one of the reasons why I pay for 'big money', but only one, and the money isn't that big: a copper line costs about £12 per month, I pay £10 more on top of that for BTW Premium traffic prioritisation, and I pay for BT Openreach Enhanced Care on one line in case of natural disasters.
I do apologise for whimpering on about how good they are, but today they is me and I'm good.