I recently had a line fault which was fixed today. Before the fault I was getting the full 80Mb/20Mb on BT Infinity 2. However now my speeds are considerably less and I'm only getting 53Mb/12Mb.
Will my speeds go back up over time or will I need to contact BT about it?
The answer is ... it depends. It partly depends on what caused the drop in speed in the first place, partly depends what fix was done, and partly depends on whether a DLM reset was done.
Some obvious questions:
- Did the speed drop as a result of the fault, or as a result of the fix?
- Do you know what fix was done?
- When you say speed, are you talking of sync speeds, or of throughput measured by a speedtester?
- What modem/router do you have?
- Can you access any line statistics from your modem?