If you think that the CEO actually receives e-mails from the general public, you should join them for a pint, Alec.
There is a department that deals with high-level escalations, but there has to be reasonable cause to accept that particular complaint.
I haven't read all your posts surrounding you issues, but seem to remember that the consensus of opinion was that there was very little, if anything, wrong with your line ?? Apologies if this is incorrect I haven't time to read everything in-depth.