If the EU is paying for a 40/2 product ..... then why would one expect them to provide 2.5Meg US ?? Even if the engineer did a reset, if it was a 40/2 product it would only ever default to these figures ...... regardless of whether the attainable was 120/40.
That's what I wasnt clear about from
"However I was astonished to be told by BT R, after a site visit, that there was nothing to be done as the service had been defined by BT Openreach as a 40 / 2 and they refused absolutely to reset the VDSL service where now it could clearly support an upload sync speed of over 2.5 Mbps."Need to find out what BTretail have on their records for the service provision.... and I think walter is saying that BTr say its 40/2.
If it is provisioned as 40/2 then there is nothing that the Openreach engineer could do and no amount of him resetting would improve the upload speed. Its down to the ISP to submit a re-provision/upgrade to 40/10 so the EU can have any hope of being able to use the extra upload.
I could be wrong, but afaik the fact that line speed estimation on the BTw database say showing that the estimated upload speed is less than 2Mbps shouldnt stop the ISP from ordering the 40/10 product.
We all know that the estimated figures are conservative. Ive also seen other ISP's order products for more that the BTw speed estimates.. or even upgrade at as an after-event. ie several times Ive seen lines provisioned as 40/10 by PN because of estimated speeds, but the ISP will upgrade to 80/20 if its later seen from the linestats that its possible to get more.
Is anyone aware of this purported new Openreach regulation or are BT Retail just not prepared to assist their clients any more ?
I'm certainly not aware of this regulation, - see above seen the ISP do upgrades many times - think it may be the person at BTr doing a jobsworth?