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[waltergmw]

Gentlefolk,

Here's a little triviality for a Sunday morning.

I'm delighted to report a minor miracle at the tiny 240 property THFTG Forest Green exchange where serendipity and some helpful but unauthorised assistance by BT Openreach staff avoided the statutory three day repair delay.
Here are copies of three e-mails, but with the names changed.

Time 10:04

Hi Walter,
 
I hope all is well.
 
Sally was speaking to Fred when the phone went dead. I cannot get a dial tone. The internet is working so I haven't a clue what might be wrong.
 
Do you have any suggestions please?
 
Best wishes
 
Jonathan



Time 10:07

Hi Jonathan,

Yes, rush up to the cabinet and try to accost the engineer who has disconnected your line back into the exchange.

K R
Walter



Time 10:22 (after return from the exchange)

The Openreach van was parked by the cabinets but nobody there. He was in the exchange . Lots of wires . Has reconnected and all OK. Thanks for prompt response.
 
Jonathan

[burakkucat]

Congratulations. 

I assume that in the course of performing a task, the rather fragile (and temperamental) wiring, which exists in that area of the Surrey Hills, was knocked and dislodged. 

[waltergmw]

@ BKK,
Probably. As always all human beings can and do make mistakes. The good news is that the Openreach engineer had the courage to talk to a stranger and then to realise what he had caused to happen.

Kind regards,
Walter

[burakkucat]

Indeed.

  That particular Openreach technician.

[Black Sheep]

@ BKK,
Probably. As always all human beings can and do make mistakes. The good news is that the Openreach engineer had the courage to talk to a stranger and then to realise what he had caused to happen.

Kind regards,
Walter

It's an unsurprising fact, that intervention in the network is the cause of a percentage of subsequent fault scenarios. Alas, we can't fully ever have a 'hands off network' (until we are fully fibre), due to constant changes in EU's needs. An example being 'Pair Diverts', where an EU requires extra circuits at their premises but the serving DP (Distribution Point) is at saturation.
The simplest way to fulfil the order (Where possible), is to 'Divert' a pair from another DP that has plenty of spare capacity.

Also, aluminium UG joints are a mare ............ it matters not how careful one tries, the chances are you mend one circuit and put a fault on another. Awful stuff to work with.

Great result with your issue though, Walter. 

[loonylion]

Also, aluminium UG joints are a mare ............ it matters not how careful one tries, the chances are you mend one circuit and put a fault on another. Awful stuff to work with.

Hopefully that fact will be firmly hammered in to the head of the next beancounter to suggest using aluminium wiring to save money 

[Black Sheep]

Ha ha .... I believe they are doing trials on the conducting properties of wet string as we speak ?? It's a slight step up from Ali. 

[renluop]

but if they use wet string, won't they also need to take in the constitution and thickness of the tin cans at Tx and Rx ends?

[kitz]

 

[jelv]

You'll also need to look at what is inside the cans, i.e. whether the lining is white or metallic. Ideally the types need to be matched at both ends.