No job notes from the previous fault/s, Sometimes you get a date and a fault clear code. It's infuriating,
Supposed to look into each fault afresh and not assume a previous fault has relavence to a new one, although broadband faults feel a different matter, Otherwise there is a good amount of info exchanged between engineers in any area, particuarly if there is a problem area
The record of d-sides is between the pcp/cab and the dp is recorded and is changed if required, it's the bits in between which can change. Because usualy if there's a fault on someones line, then the fault is located and cured before it starts affecting everyone else via that route, hopefully that part of the network should be reliable for a long time afterwards. E-sides get physicaly worked on far less because there is so much more d-side It's like comparing hte lenght of tree trunk to the combined lenght of all the branches
The problem with Broadband is you can get everything testing ok at the time you arrive (the little gremlin has spotted the engineer and left the network alone for now
) Typicaly we may try one or two amendments which we can suspect might make a difference Hence some of the posts where some one may say "saw the engineer go an do something up the pole and adjusted this but afterwards the problem started again"
This only happens on a very small percentage of faults but the annoyance factor more than makes up for the rest