Hello all, after being with Virgin for the best part of 15 years I'm finally dumping them as my 152Mbps connection drops to below 10Mbps peak times, 'utilisation fault' as they call it As I can see from other posts on their forums that these 'faults' can take months and even years to resolve.
Long story short, I now have FTTC through an Entanet ISP and generally I'm happy with it. Approx 1 week after installation there was a fault on the line and my inet speed dropped to approx half and there was no dial tone on voice. OR guy said he had to change my line to a different card on the fibre side of things (note my technical explanation there)
I notice that occasionally the SNRM will suddenly drop by around 4db, at the same time the attainable sync rate drops below the actual sync and also I get a little burst of ES. This doesn't seem to affect speed or performance.
This drop will recover after maybe 1-3 hours, can someone please take a look at my my stats and perhaps provide an explanation for these sudden drops. The latest drop happened today at 15:34. User name same as here.
Some background info:-
I have an unlocked HG612 and monitoring the stats with MDWS and trying to learn and understand, so much more complicated at user level than docsis.
There is approx 300m of copper between the cab and my NTE5 mk3. Initially the the sync was higher but now seems to of settled at the current rate.
Thanks for looking.
Welcome to the forum!
OK I've had a look over your stats, those dips are quite a concern. They're happening it seems for the same interval of time each day. Unlike Docsis FTTC I'd susceptible to noise or interference from electrical devices.
Is there anything in the house that is on at this time, heating or hot water boiler, etc?
If not, it's not necessarily something in your property causing it, but it can be good to check.
Currently it isn't affecting your connection too much, but as take up and crosstalk increasing at your cab, then the SNR Margin (the volume of the signal if you like) will decrease. 6dB is the target and currently you have some spare, so you're not getting issues. The ES rate is fine, hence you still aren't interleaved, DLM isn't seeing a high error rate to need to do anything.
However, that drop may affect things in future. SNR Margin is important for Cooper broadband, if it dips there's something affecting it and yours seems something is interfering somewhere.
More experienced kitizens I'm sure will be around to further look over your stats, but try and work out if anything in your property could be switching on and off at those times