No where does it say anything has been replaced. Just that faulty hardware was taken out of service.
Sure, I took it for granted that faulty hardware would be replaced, rather than just de-commissioned and dumped.
BT also said emphatically... "the issue has been fixed" which it hadn't, and hasn't.
There's been no acknowledgement since of the major ongoing problems.
So who do we believe? Problems happen but BT is handling this unbelievably badly.
It's the arrogance of ignoring all the complaints with not even a service update since claiming it was fixed.
Okay, we have some BT "sages" (insiders?) claiming there's nothing wrong; nothing here to see, so to speak.
But that's no substitute for an official statement.
Yet the complaints of loss-of-service continue to flood in on BT's forums and twitter feed. Again, all ignored.
And worst of all, we're none the wiser as to the real cause of it all. "Faulty hardware" is no explanation at all.
This is why BT is compared to some Soviet-era government department. It has that same arrogant,
bureaucratic mindset that treats the public (the cash-cow) with contempt.
---
EDIT: it seems the problems are back just as bad this afternoon (Sunday 14th). See below. Did they ever really resolve it? Even after BT's reassurance yesterday of it all being fixed, people were still reporting problems at 2.30am; at that time of the morning surely this can't be server- or network-loading problems:
And do these ongoing complaints 'feel' like DNS problems? Were they even related to BT's unacceptable and unwanted policy of sniffing, redirecting and rewriting udp/53 traffic?
If the "faulty hardware" was related to "barefruit" (for illicitly sniffing our DNS queries) but that bad kit has now been removed, why are people still reporting problems like this?:
Wider network routing problems could still be causing this. The first point of failure in trying to establish an http connection will be name resolution. But that doesn't mean the nameserver itself is to blame. So maybe BT is bluffing to disguise the true cause.
As you can tell, I just don't trust BT any more. And with many more months of our BT Infinity contract to run, this is very poor.
What with all the problems above, the out-of-action "My BT" service, and the continuous issues with the HH5a - inexplicably re-booting itself, this one is not a happy bunny.
Drawing parallels isn't that useful, but Plusnet (while below par in other ways; inexplicable network outages and hidden charging) and TalkTalk (telephone support non-existent, yet forum support was surprisingly good), neither of them ever created all of these maladies.