I'm not sure where to ask this but I thought it was worth a try on here.
I am in what appears to be a unique situation. I moved my line rental from Newcall Telecom back to BT and during this Newcall incorrectly ordered a cease of my line. As BT had already processed the migration the stop order was rejected by Openreach. It also seemed to trigger a cease of my ADSL with Zen as the day after the migration went through my Zen ADSL stopped syncing. Strangely, according to Zen there is no indication of my ADSL being ceased, Openreach still say my broadband is live on their systems.
The thing is, I don't care about the ADSL as it was only temporary to get the SLU tag off my line (previously on Digital Region) so I could move to FTTC. The problem is, the stop order placed by Newcall Telecom is still showing as pending on my line, even though the date was 5th September and it clearly was rejected once BT took over the line.
Both BT and Zen have tried to get this removed but Openreach claim this can only be requested by Newcall Telecom as they placed the stop order. The problem is, Newcall Telecom are refusing to do it, as far as they are concerned my line WAS ceased and I keep getting the same message back from their provisioning team that if I want to reconnect my line I will have to ask BT.
I have explained five times now the exact situation, that my line was never actually ceased as it was rejected by Openreach due to the migration. I have tried the Openreach CEO who just referred it back to BT who then referred it to Zen, neither of course could do anything as they had already tried. I tried then asking the Openreach CEO to refer the matter to Newcall Telecom instead, but it seems he is now ignoring my e-mails. I have also tried e-mailing the CEO of Newcall Telecom to no response.
Is there anything more I can do get this sorted?
The joke of all this is in the meantime I have had fibre activated on a second line as a backup, but I still need fibre on my primary line with Zen. I cannot try moving line rental again to see if it fixes things (although I doubt it would even go through) as the whole reason I moved in the first place was to get BT Basic.