Hi
Can someone please help?
I've just had BT Infinity installed and I now can't get this router to connect to the internet. It worked fine on my old ADSL line.
I've done a factory reset and when the router starts up the DSL connects and the blue light comes on. So i logon to the router but the internet still shows it as disconnected. I go into the quick internet setup and set the password, the router then tries to auto detect my internet connection but fails, so i chose UK and BT Infinity (NO VLAN ID), the only other BT Infinity options are BT Infinity 2 & BT Infinity Business. I then enter a username, BTHOMEHUB@BTBROADBAND.COM and a password of BT. I then go through the wireless settings screen and click next. The internet still show as disconnected, but the DSL Settings on the Admin page show 39 down 7 up and connected.
What am I doing wrong? Please help its driving me mad!
By the way my BT supplied HH5 works fine on the line so I know the internet is working.
Thanks