I recently had a call from a (very!) non-techie BT customer, who was on a package that included a YouView TV box. The youView box had suddenly stopped responding to its remote control, 'stuck on BBC 1' and couldn't change channel. I fairly quickly got to the problem, she had at some time accidentally pressed the 'input select' button on the TV, switching it back to direct Freeview reception rather than the YouView's HDMI input. After describing how to switch it back again, all was well.
In truth of course I spent long enough assisting Dad with his TV 'challenges' over the past few years to know that above is the solution to nearly every problem with TV workings and non-techie users.
What amused me was she had already been on the phone to BT. Although I wasn't party to the call, my understanding is it basically went as follows…
'
We will remotely reboot the YouView box'. Can they really do that, or were they restarting the router? Either way of course it made no difference
Then '
You must have a faulty remote control'. It seems a new YouView remote was already in the post by the time I got involved