Following on from my post here
http://forum.kitz.co.uk/index.php?topic=13247.0I now find that BT have screwed me again
I need to keep my VoIP telephone number and when I took advantage of the "free" upgrade to FTTC found out after the fact that my VoIP service was cancelled without my authorization and contrary to the letter and phone I made telling me my T&C's wouldn't change.
BT although telling me they couldn't add new users to this VoIP service did offer to cancel my FTTC order and re instate my VoIP service but couldn't do this once the FTTC was installed (IF they can reinstate the VoIP for ADSL why not when FTTC was installed?? VoIP is protocol dependant).
Any how, long story a little shorter, I found out during all the calls I made trying to sort out this mess that there was little point re instating the old service as BT are canning the BBtalk service early next year regardless (I'm guessing cause they aren't making enough money. Only get charged for the calls)
So I explained to BT keeping the number was my primary goal and in light of the fact the VoIP service was going to be cancelled that I would go ahead with the upgrade and port my number. They told me there should be no problem porting.
Well what a surprise, the company trying to port the number has tried several times but get the same response “no service with the losing party”. This is because the line is not active, ceased be BT without authorization. The number has been confirmed by BT to be available and there are no reasons why the number port shouldn't go through.
Accept (from what I'm being told) BT insist that number port requests going through an automated portal. This portal does various checks and if any fail so does the request. One of the checks it carries out is to see if the number is allocate an active line. Mine isn't because BT ceased it.
So, number porting,can the request be made manually, someone speaking to someone else. Is there another way to get this number ported. any help would be most appreciated.
O! the only suggestion I asked BT which should work was to get another line installed and allocate the number to it then port it to VoIP. No guesses who would have to pay for this though