D'oh! When you feel 'up to it', you should inform PlusNet (via
Bob Pullen, perhaps?) of the failure to install as per their order and insist that a proper, qualified
Openreach engineer be booked to put things right.
As for the number of disconnects/reconnects that have happened today, they are not taken into account. According to the relevant SIN, the DLM will only intervene on the second day following service provision.
Bald_Eagle1 will be the person to provide a 'fuller translation'.