Hi:
An update.
The OR broadband engineer visited today and I seem (fingers crossed) to have got a result!
He tidied up the wiring in the cabinet (to reduce cross talk), replaced the incoming cable into my premises from an OR external junction box also on my property (don’t ask!), relocated the cable run so that it now connects directly into the rear of the OR NTE (to standardise cable size), and replaced the OR ADSDL faceplate with a proper VDSL one (should have been done 18 months ago as part of the original installation?). The error rates on the line were now substantially reduced but some residual and sporadic errors remained. Luckily these were identified as being caused by a powerline ethernet adaptor in the same room as the modem/hub. Disconnecting the adaptor resulted in the random errors disappearing.
Next a DLM reset. There have been so many faults and work done on the local OR network over the past 3 weeks that a “clean start” was considered essential.
Finally a general circuit test (I don’t know what this was but it was done by using my phone to call some test system) and this reported back to his mobile phone that there was an “un-rectified error” (I think that is what it said). However as the circuit (voice and broadband) tested 100% OK (several times) at the NTE he assumed that the fault is somewhere in my internal extension wiring. He quickly tested if the extension wiring was “reversed” but apparently this was not the case. As the fault seems to be in my extension wiring he obviously could do no more.
The overall result is that (according to the BT retail speed tester) the line synched at 62.2, and the download/upload speeds were 59.1/13.6. Compare this to the BT Wholesale speed estimator forecast of up to 51.7/13,2, and the average actual speed over the 12 month leading up to the recent outage of 48/12. That speed was just about constant over that period.
So I’ve got a lot more download speed than I’ve had at any time over the previous 18 months. Let’s hope it stays that way.
I’m left with a suspected fault of some kind in the internal phone wiring but as it does not seem to be affecting anything am I safe in ignoring it for now?
BBN