Hello, novice here. We are in Ealing, West London, and have BT Infinity. We are experiencing dropping on our wireless, intermittently and at random times. Ethernet cable works fine. Set up as follows:
Huaewi HG612 takes phone line into it.
Netgear WNDR3400v2
This has been an ongoing issue for many months now, BT have replaced our home hub a number of times (never the Huaewi box). Every time an engineer has visited they have said everything is working fine - but the problem is still present and intermittent across a range of windows/mac/android devices. Out of desperation, we bought the netgear router which didn't change a thing.
These are our line stats:
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN 100M/Full 327531 470123 0 127394 1053081 00:09:12
LAN1 Link Down 2303 0 0 728 0 --
LAN2 100M/Full 00:09:12
LAN3 Link Down --
LAN4 Link Down --
2G WLAN b/g/n 300M 49317940 39254993 0 3171808 6344951 00:09:16
5G WLAN a/n 300M 309342 23369 0 284071 4165 00:09:16
Is there a solution to this or should I just leave BT for another ISP. There are a number of LLUs at our exchange (Ealing, LWEAL)?