The Beeb has something up about that article which actually clarifies a couple of things.
ie the fact that only 8 ISPs were surveyed.
If you look at the total points awarded
Tiscali - 668 out of 1,000
Virgin Media - 660
Sky - 657
AOL - 646
Orange - 636
Pipex - 634
Talk Talk - 630
BT - 626
Then there wasnt really
that much difference between the "Big 8" anyhow.
Still a bit surprised at the result though.. and even though BTs support isn't the best - IMHO its far from the worst.
The weighting seems a bit skewed to me
12% given to Image
9% given to offerings and Promotions
Yet Customer service and Technical Support just 17%
Is it only me that doesnt care about the Image and Offers and Promotions puts a much heavier weighting on CS and performance?