Thanks for trying guys also getting the planned improvements and maintenance page now. When it was just sitting there earlier doing nothing I was unsure if it was just me, cause since getting the technicolor router some pages are slow to load.
This lloyds tsb thing has taken up the whole day today, I spent about an hour on the phone this morning to them being passed from pillar to post and in the end had to go into a local branch, where I was seen by their FA and later the branch manager. They had to make several long phone calls where it emerged that lloyds tsb has let this guy open another account with them who has started running up another debt of £653 so far, not to mention the £60k from last year. I couldnt believe it.
TSB's attitude on the phone was unbelievable saying am I sure that I didnt know this guy and that he wasnt here.. hence me having to take my Driving Licence down to the local branch and get a certified copy to prove who I was. A proper credit check by them should easily prove that he has nothing to do with the address.
What makes it worse is they were supposed to leave me alone last year when the police got involved, but if they had been bothered to correspond with the police properly they could have had access to CCTV footage of this guy in an o2 store where he walked out with about £5,000 worth of iphones and galaxy tabs etc (he'd been flashing his Lloyds tsb bank details to them and obtained a pile of credit) but guess where the bills for them all came
This guy has committed the same offence at jewellers/phone shops etc through out the county. iirc one weekend he got about £600 of petrol moving from station to station and touring different o2 centre throughout the country to get stuff that will probably end up on ebay) and must be on CCTV at several locations last year. But Llloyds TSB couldnt be bothered to correspond with the police, so they dropped the case. Last I heard was the police saying well we cant take this further if TSB cant be bothered to press the charges. So they stopped correspondence with the police, but instead started hounding me. For a while I just send everything back "Not known at this address" and Lloyds TSB kept assuring me on several occasions they wouldnt bother me again. But it all started again last month when the bank letters and solicitors correspondence turned into Debt Collectors bothering me.
Today was the final straw. After I got back home this afternoon I decided to report them to the Financial Ombudsman who say I do have a strong case and they are launching an investigation. They also recommend that I report them to the ICO for failing to carry out proper data checks.. and not keeping their records up to date and true. Hence me needing to do yet another Credit Bureau search myself, as I have a list of instructions that I must do before the ICO will take action against them.
Theyve had a year so far to get off my back, Ive followed all the correct procedures but they havent, so reporting them to the higher authorities is my obvious next step.