Sorry for another hijack!!!! BlackSheep, are some OpenReach Broadband (?) engineers trained on routers like the BT Home Hub? Because, I had an engineer who visited me who recommended a replacement Home Hub, if he wasn't trained on it, I presume he wouldn't have cared?
Hijack over.
Hmm, we're not specifically 'Trained' on the Home Hub, or any router for that matter. There was a BT run course, (that got scrapped in it's infancy), that I did attend which went into detail mainly around the BT 2-wire router. It was designed to show the different levels of access that can be achieved and so on. I ended up getting a piece of software called a 'Hub Migration Tool', that basically scrapes the settings from the old router, then re-applies it to the new router.
Apart from that, there's really not much we need to know about the EU's kit. Our remit is to prove the MPF (wiring from Exchange to premises) is fault free and capable of carrying Broadband. One of the higher-level repair products on offer, is a 'Boost' engineering visit. This simply allows us to change a Hub/Router if its blindingly obvious the original is faulty.
I'm not 100% sure what or why the engineer would suggest this ?? Was he a BB trained engineer ?? Did you ask him for his thoughts about the Hub ?? Was he visiting on a BB fault or just a Network fault ??