well, noisey line engineer cant do owt cos he is just for crackling noise on line... I need a broadband specialist he says and agrees that lad yesterday should of done both jobs....
he is gunna change my e-side wiring to see if that helps but Iam not confident tho...
EDIT: yup, it has not changed anything , changed the E-side pair from cab to exchange (same cable different pair) and results are exactly same, he did say he found a small problem down that end but its now removed..however my noise issue (broadband noise problems, not phone 'audible' noise) remains
I will bounce it back to sky, he did say that when he calls me on Monday they will decide then whether or not they will send another broadband engineer, so there is a glimmer of hope yet..but extremely unlikely
the really annoying thing is , after the engineer finished yesterday we got 13.7Mb on 7db..I was able to push that to 16Mb with little error impact...I was happy with that, it stayed even between reboots as I messed with it - then she used the phone one hour later and the speed dropped back to 11Mb after she hung up.. thats when I emailed sky about it - so i had a potentially 14-16Mb line, now Im back to 11-13Mb again...argghh!!
Its starting to affect my health too, yesterday the engineer said that I need to be carefull as I may get charged (and he is right) , however, since he said that I have been worried sick and its causing me anxiety making me feel unwell, if only it would go back up to 13.7Mb again I would be happyso I could tweak it to 16Mb, christ I had 13Mb on a 39db line, I cant even get 12Mb on a 26db line..says a lot doesnt it!
looks like Im just gunna have to absorb the loss in speed - sky have bent over backwards to help, cant fault them (apart from a couple of comms hiccups), the rep said there has to come a point when they have to stop spending money on it because they wont recuperate it, however, all these visits have been faulty line visits and costs should be absorbed by BTo which is what the engineer said, sky told me they were charged £300 for yesterdays visit....hmmm....
dont BTo engineers have tools that show/tell them the AM noise on the line and help locate it? the JDSU only seems to show max attainable rates INCLUSIVE of the noise on the line - sky has a tool that says there is high am noise on the line, possible grounding fault, my router shows me the loss of SNR over the frequencies... surely BTo have something that says "yes, there is AM noise on this run of cable" and they can test various sections of cable down to and into the exchange? ...surely? sky rep said they did but the BB engineer just fixed the HR Fault and fled with excuses (pressure from boss) when he was supposed to do BOTH jobs (Fix HR Fault and Diagnose AM Noise), he said he couldnt coax anymore speed out of the line but he hadnt even tried too?? he was going of the JDSU max attain rate which is inclusive of the noise on the line....im starting to wonder if its the MSAN (phone port) absorbing the rein..? as its been since the switch over this has happened, I have been put into another line card but still the same...i dunno if that means the phone was moved too, probably not, so the phone could still be in same card and port??? could it?? I may ask my neighbour who is also on sky if i can use my GT to scan her SNR over the tones and see if she has same problem