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[kitz]

>> Tiscali   Available   25.07.07

Means that tiscali have llu'd your exchange so the chances you are connected to one of their dslams rather than a BT one is extremely likely.

The test I linked to is if you change your login details to the ones on there in your modem and can connect - then it just confirms that its tiscali rather than BT thats providing the backhaul.

[Floydoid]

This is the response I got as a result of sending that support ticket:

As i understand your question you are having problem with your speed before you were getting 8mbps and after a recent fault in exchange
you are getting 6.1Mbps the answer to your question is please give a call once to the technical support and check the latest speed bcoz as per the details which i could see you are getting 8Mbps speed thanks. 

[guest]

That's about what I'd expect from Tiscali. I guess you'll have to persevere as you quite clearly aren't getting 8Mbps - not from the log you posted here anyway.

[Floydoid]

That's about what I'd expect from Tiscali. I guess you'll have to persevere as you quite clearly aren't getting 8Mbps - not from the log you posted here anyway.

Not unless windows is telling me porkies:

[Floydoid]

there are some bargains at http://www.dsldepot.co.uk/index.asp?

Has anyone actually dealt with this company, because it bothers me that I can find neither a postal address nor a phone number with an area code... the only contact would appear to be a 0870 number.

[guest]

There's a slightly worrying thread regading DSLdepot here :

http://bbs.adslguide.org.uk/showthreaded.php?Cat=&Board=hwsuppliers&Number=3152849&page=0&view=expanded&sb=5&o=0&fpart=

And another :

http://bbs.adslguide.org.uk/showthreaded.php?Cat=&Board=hwsuppliers&Number=2895432&page=0&view=expanded&sb=5&o=0&fpart=

Edit - and if there is no postal address on their site then they are breaking the law as Distance Selling Regulations clearly state that you must display a postal address.

Edit 2 - here's the whois info which does give an address. No idea if its the real address or not :

10/22/07 09:39:50 whois dsldepot.co.uk@whois.nic.uk

whois -h whois.nic.uk dsldepot.co.uk ...

    Domain name:

        dsldepot.co.uk

    Registrant:

        Lucinda Walton


    Registrant type:

        Unknown


    Registrant's address:

        358 Stanton Road

        No Value

        DE15 9SF

        Burton on Trent

        Staffs

        OX4 6LB

        GB


    Registrar:

        Unitron Systems & Developments Ltd [Tag = UNITRON]

        URL: http://www.userve.net


    Relevant dates:

        Registered on: 22-Jun-2002

        Renewal date:  22-Jun-2008

        Last updated:  09-Jun-2006


    Registration status:

        Registered until renewal date.


    Name servers:

        ns.userve.net

        ns2.userve.net

        ns3.userve.net


    WHOIS lookup made at 09:39:51 22-Oct-2007

--

This WHOIS information is provided for free by Nominet UK the central registry
for .uk domain names. This information and the .uk WHOIS are:
    Copyright Nominet UK 1996 - 2007.
You may not access the .uk WHOIS or use any data from it except as permitted
by the terms of use available in full at http://www.nominet.org.uk/whois, which
includes restrictions on: (A) use of the data for advertising, or its
repackaging, recompilation, redistribution or reuse (B) obscuring, removing
or hiding any or all of this notice and (C) exceeding query rate or volume
limits. The data is provided on an 'as-is' basis and may lag behind the
register. Access may be withdrawn or restricted at any time. [/i]

[Floydoid]

I've just fired off a rather terse reply to them, along eith the above screenshot:

Thanks for getting back to me, two points:

1) You haven't given me an answer at to whether you can set my target noise margin at 9dB instead of the 19 which I am currently getting.

2) I am most certainly not connecting at any where near 8 Mbps as the attached screenshot of my connection status will testify.

[roseway]

I don't believe that there's any significant problem with DSL Depot compared to other online suppliers. I bought a router from them, and I know Kitz bought two, and their delivery service was immaculate, with complete traceability at all times. Their address is no secret, it's printed on their invoices. They are associates of DSL Source, DSL Depot being the part of the company which disposes of discontinued models, refurbished equipment, etc. They are trading names for:

Net Lynk Ltd.
Roman Park
Roman Way
Coleshill
Birmingham
B46 1HG

A couple of moans on ADSLGuide doesn't mean anything - you'll find similar moans about just about any online supplier.

[guest]

Thanks for clearing that up Eric. I'm fairly sure I've used DSL Source before (used so many suppliers I can't honestly remember ) and they were OK.

The comment about the address having to appear on the website stands though. Someone ought to point it out to them.

[Floydoid]

here's the whois info which does give an address. No idea if its the real address or not

Searches on yell.com. bt.com and royalmail.com have all drawn blanks for the company name / address searches.

[kitz]

>> Has anyone actually dealt with this company,

Floydy if you read my post above, I linked to a mini-review of that particular router from DSLdepot. I know at least half a dozen others that bought that same router at the same time and had no problems with DSLdepot.  Over the years Ive seen many people sucessfully buy from DSLdepot or DSLsource and be perfectly happy with the kit. Ive been aware of them for as long as Ive had adsl.. in fact iirc AG used to sometimes link to them in their hardware reviews.  But same as with any company, sometimes problems do crop up. 

Just remember what it says on their site.

DSL Depot are the sister company of DSL Source, we can offer you a wide range of B-Grade, dicontinued and refurbished Broadband equipment at rock bottom prices.  If you would prefer the latest and greatest then why not visit dslsource.co.uk

The ST appear to be a job lot of an older product.  (a newer version is now out for sale)

Both DSLdepot and DSLsource (and a couple of others)  are part of the NetLynk Company. 

[Floydoid]

Ah cool, maybe I'm just a bit over cautious... seems strange they do not print their address on the site (unless I'm missing something as usual).  I'll probably order that router at the weekend.

[Floydoid]

Floydy - just thought.

Try seeing if you can do the tiscali connection test.
If you can log in there and the adsl checker says tiscali LLU is at your exchange then it is a sure bet that youre on tiscali LLU

The connection test would appear to fail - I get a 'site not found' error when trying to connect to http://www.dslconnect.co.uk

[Floydoid]

Well I've not had any more response to my support ticket.  I guess I'm going to have to phone the Indian call centre (at great cost to myself).

[kitz]

>> I get a 'site not found' error when trying to connect to http://www.dslconnect.co.uk

Did you attempt changing your login details in your ST330?