Because of family concerns we have only now got around to booking a holiday. I cannot fault the local agent, who spent considerable time suitable hotel and dealing with flight time problems. So many required a gut wrenching very early departure and late night arrival home, or airport hotel stays! Found one after an hour and went home happy. So far so good!
Because of ages and my previous health problems, I phone insurance co we have dealt with several times, without hassle.
I gave details to the clerk, who did not ask about health. but gave me a holding reference. On strength of that, I confirmed booking and paid in full (late date and not refundable).
On going back to insurer I was asked if the earlier clerk had done medical questionnaire.
Upshot was pre exis med cons would not be covered!
I demanded to speak to a manager and voiced my dissatisfaction how my case had turned out, that I had been misled, and I was very willing to escalate as far as I could, if I incurred financial loss.
Result: recordings were listened to, and trouble was a keying error for date of my bypass in 2003. Fully covered with no loading.
Buddha, Allah and.... give me strength!
