Not sure if I am posting this in the correct place, but here goes ........
We are moving home soon (not news here) and I have placed my order with BT HomeMove for both phone and broadband to be stopped at our current home (we have a BT package) and started at our new address some days later. When I place the order by phone, I was given a number for the new landline, which I know cannot be guaranteed. On looking at the BT HomeMove web page for my order, at first it showed the new number, but now, 4 days later it shows a DFQ number. Does anyone know what that means please?
Colin