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[silversurfer44]

Try rattling a crisp packet or sweet wrapper!

[Bald_Eagle1]

When the fault is cured it will be interesting to see how long it takes for the database to update your data again.

@ Walter,

At least one of us is still optimistic.

At the moment I am thinking:- if the fault is cured it will be interesting to see if the database ever gets updated

Paul.

[Bald_Eagle1]

@ all of you,

I just want to say thanks to you all for your input into my issue, especially as I have only very recently registered on this forum.

I know it might send you to sleep, but I will keep you updated regarding any progress, or lack of!

You never know, my feedback might just come in handy for anyone else who experiences similar issues.

Paul.

[burakkucat]

I would have thought "Sorry I can't hear you for the crackling!"

An excellent idea, SS! 

[Bald_Eagle1]

[waltergmw]

@ Paul,

I'm sure RPs suggestions to get the telephone line investigated is the best and probably the only way forward.

However when all that has been done it might be useful to remember that you said you achieved the high FTTC speeds using the furnace modem and that has now been changed for a new cooler-running one. This might suggest the new modem has been de-tuned in some way so can't achieve the same speeds.

There's a bit more discussion on this subject here:-

http://forum.kitz.co.uk/index.php/topic,9503.0.html

Kind regards,
Walter

[Bald_Eagle1]

Cheers Walter,

I'll see if Mr. Pullen gets in touch during today.

I would rather discuss these issues with him rather than a call centre operative who may just repeat things from a script.

Problem is though, I have not had a single disconnection since a batch of them on Friday (just after I phoned Plusnet to complain about disconnections & a crackly phone line).

I am just hoping the agent did actually run the tests that he said he would (at the time of the disconnections) & that he just forgot to post the results to my very long ticket.

The way I see it is that I potentially have 2 issues:-

1) Intermittently dodgy line - possibly really difficult to prove.
2) BT reset my profile at maximum ADSL speeds instead of maximum FTTC speeds - possibly easier to resolve, as long as the right person, with the right access authority, speaks to the right person at BT who would understand.

Even if the line does prove to be dodgy (broadband-wise), is it still the case that BT only have to guarantee voice communications?

FYI, the old modem was firmware version sp10, & so is the new one.

Edit: The old modem never got red hot, I would describe it more as quite warm. It may just have been coincidence that an ongoing "intermittent" line fault cleared itself (just like it has done this weekend) at the same time as I installed a desk fan.

Paul.

[Oranged]

Is your connection "Infinity" or "Broadband with fibre" ?

The latter is an up to 15Mb product.

[Bald_Eagle1]

@ Oranged

It is actually Plusnet's Value Fibre

Up to 40 Mb download / 2 Mb upload

I was achieving 32-33 Mb downloads.

Paul.

[Oranged]

But it's either Infinity or Broadband with fibre as Plusnet (being "BT") don't have their own fibre network.

But I'm not sure if fibre resellers can buy in "Broadband with fibre" but if they can then it may explain the 14.6Mb connection.

"Broadband with fibre" isn't advertised, but I thought that it was only available if you phoned BT.

Might be worth asking Plusnet the question ?

[jeffbb]

Hi
quote Due to the high attenuation & SNR? values (around 12-15),

The high SNR MARGIN value is NOT due to line length .

Normally you would have expected to connect with about 6db SNR margin . However if your line is seen as unstable then the DLM will increase the SNR margin (target SNR)  and or increase interleave to create a more stable connection.  The way this is determined is abit of a mystery,but it is based on hoe many disconnections and or how may errors  you have in 24hrs .There is more to it than that but that is the basic principle.
So the fact  you had SNR margin around 15db ,the maximum that is set as target suggest you have or had a noisy line .
Regards Jeff

[waltergmw]

@ JeffBB,

Can we assume that the standard (say 21CN) DLM logic is extended out to the remote FTTC DSLAM ?

Kind regards,
Walter

[Bald_Eagle1]

Great news Folks (well, for me anyway),

Plusnet phoned me today.

I had a really pleasant & informative chat with someone who "understands" my predicament & without my prompting confirmed an ongoing "fault".

We discussed intermittent HR faults (thanks razpag), potential mis-representation of line length, my history of disconnections, possibly incorrect profile banding when it was reset last Thursday etc.

Another engineer visit is now booked for Tuesday 9th.

It was also confirmed that if not resolved quickly, the whole matter will be escalated within both Plusnet's & BT's management levels until it is resolved.

Apparently it takes 2 engineer visits within a short timescale before issues such as this can be formally escalated. Tomorrow's visit will be the 2nd within 5 days, so the criteria for escalation will have then been met.

I do wonder though how many people would have just shrugged their shoulders & thrown the towel in.

Paul.

[waltergmw]

@ Paul,

Many congratulations - so far. It does look as if you've rattled sufficient cages to get things moving.

I think I can assure you Paul that those in this erudite forum might be described by almost any if not all of the following:-

persevering, persistent, determined, dogged, strong-willed, tireless, indefatigable, resolute, patient, unflagging, staunch, steadfast, untiring, unwavering, unswerving, unshakable, unyielding, insistent; stubborn, intransigent, etc. etc. etc.

Kind regards,
Walter

[burakkucat]

That pesky b*cat has a confession to make. As he also frequents the Thinkbroadband fora as well this one, in the early hours of this morning he sent a brief PM to Bob Pullen, of PlusNet, to ask if he would please review this thread when time permitted.