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[burakkucat]

Just a thought . . . perhaps you could have a printout of this thread available for the next OR engineering visit.

[srt]

Hi folks,
Just to update.
I have passed on a request to the moderator for their continued assistance and asked about the options that have been raised here.
I also asked about the card exchange as the moderator had clearly asked for this to be unfertaken so what went on there I dont know
Anyway I will await the moderators reply and hope for some way to progress.
The printout sounds great - - if I get the option of another visit

[srt]

Moderator has kicked the situation back to suppliers!

ADSL Line Status

Connection Information

Line state:   Connected
Connection time:   0 days, 01:08:53
Downstream:   2.25 Mbps
Upstream:   448 Kbps
 
ADSL Settings

VPI/VCI:   0/38
Type:   PPPoA
Modulation:   G.992.1 Annex A
Latency type:   Fast
Noise margin (Down/Up):   12.1 dB / 13.0 dB
Line attenuation (Down/Up):   57.1 dB / 31.5 dB
Output power (Down/Up):   17.4 dBm / 12.6 dBm
FEC Events (Down/Up):   0 / 0
CRC Events (Down/Up):   105 / 0
Loss of Framing (Local/Remote):   0 / 0
Loss of Signal (Local/Remote):   0 / 0
Loss of Power (Local/Remote):   0 / 0
HEC Events (Down/Up):   20 / 0
Error Seconds (Local/Remote):   108489 / 440025

ADSL Line Status

Connection Information

Line state:   Connected
Connection time:   0 days, 01:29:47
Downstream:   2.25 Mbps
Upstream:   448 Kbps
 
ADSL Settings

VPI/VCI:   0/38
Type:   PPPoA
Modulation:   G.992.1 Annex A
Latency type:   Fast
Noise margin (Down/Up):   6.5 dB / 13.0 dB
Line attenuation (Down/Up):   57.1 dB / 31.5 dB
Output power (Down/Up):   17.4 dBm / 12.6 dBm
FEC Events (Down/Up):   0 / 0
CRC Events (Down/Up):   1866 / 0
Loss of Framing (Local/Remote):   0 / 0
Loss of Signal (Local/Remote):   0 / 0
Loss of Power (Local/Remote):   0 / 0
HEC Events (Down/Up):   620 / 0
Error Seconds (Local/Remote):   108604 / 440025
 
 

[srt]

Another engineer visit now scheduled for Thursday 1.00 - 6.00.
No idea what may be looked at this time

[srt]

Answering self
OR chap phoned today to say he was changing the "E" side exchange to cabinet.
Not sure why he called today as luckily I was in
Originally it was today but was changed - whatever
Anyway I mentioned the LIC thing but he seemed keen to do the E change.
Also mentioned the failed call phenomena and he suggested my phone may be iffy which I said was NOT the case as it occurrs on a corded or digital
Well I did not persue and the changes have now been made so I will test in a wee while.
Last two stats:


ADSL Line Status

Connection Information

Line state:   Connected
Connection time:   0 days, 00:13:47
Downstream:   3.688 Mbps
Upstream:   448 Kbps
 
ADSL Settings

VPI/VCI:   0/38
Type:   PPPoA
Modulation:   G.992.1 Annex A
Latency type:   Fast
Noise margin (Down/Up):   6.0 dB / 13.0 dB
Line attenuation (Down/Up):   57.0 dB / 31.5 dB
Output power (Down/Up):   19.0 dBm / 12.6 dBm
FEC Events (Down/Up):   0 / 0
CRC Events (Down/Up):   118 / 5
Loss of Framing (Local/Remote):   0 / 0
Loss of Signal (Local/Remote):   0 / 0
Loss of Power (Local/Remote):   0 / 0
HEC Events (Down/Up):   28 / 0
Error Seconds (Local/Remote):   109860 / 440127
 

ADSL Line Status

Connection Information

Line state:   Connected
Connection time:   0 days, 00:05:04
Downstream:   3.688 Mbps
Upstream:   448 Kbps
 
ADSL Settings

VPI/VCI:   0/38
Type:   PPPoA
Modulation:   G.992.1 Annex A
Latency type:   Fast
Noise margin (Down/Up):   6.0 dB / 13.0 dB
Line attenuation (Down/Up):   57.0 dB / 31.5 dB
Output power (Down/Up):   19.0 dBm / 12.6 dBm
FEC Events (Down/Up):   0 / 0
CRC Events (Down/Up):   88 / 5
Loss of Framing (Local/Remote):   0 / 0
Loss of Signal (Local/Remote):   0 / 0
Loss of Power (Local/Remote):   0 / 0
HEC Events (Down/Up):   24 / 0
Error Seconds (Local/Remote):   109833 / 440127
 

[srt]

Wel I tested dialout and its still failing
Also noticed the stats resync a few times
Latest shows:


      
ADSL Line Status

Connection Information

Line state:   Connected
Connection time:   0 days, 00:08:54
Downstream:   3.688 Mbps
Upstream:   448 Kbps
 
ADSL Settings

VPI/VCI:   0/38
Type:   PPPoA
Modulation:   G.992.1 Annex A
Latency type:   Fast
Noise margin (Down/Up):   6.1 dB / 14.0 dB
Line attenuation (Down/Up):   57.0 dB / 31.5 dB
Output power (Down/Up):   18.7 dBm / 12.6 dBm
FEC Events (Down/Up):   0 / 0
CRC Events (Down/Up):   1079 / 0
Loss of Framing (Local/Remote):   0 / 0
Loss of Signal (Local/Remote):   0 / 0
Loss of Power (Local/Remote):   0 / 0
HEC Events (Down/Up):   270 / 0
Error Seconds (Local/Remote):   110340 / 440128
 

[burakkucat]

Wel I tested dialout and its still failing

If you have tested with two different wired telephones via the test socket at the NTE5, then you have proven a failure outside of your domain.

[srt]

Wel I tested dialout and its still failing

If you have tested with two different wired telephones via the test socket at the NTE5, then you have proven a failure outside of your domain.

Well one of the phones is a siemens digital and the other is my old corded but oddly at one point when I was on the phone to the quiet line the broadband dropped out and the phone disconnected
Anyway Ive fed back to the BT moderator mentioning the card change,LIC and lift n shift points again

[burakkucat]

Well one of the phones is a siemens digital and the other is my old corded but oddly at one point when I was on the phone to the quiet line the broadband dropped out and the phone disconnected 

An interesting observation but devoid of all the essential facts. Which telephone was being used for the quiet-line test when the disconnect of both telephony and broadband services occurred? If you say the Siemens digital wireless one . . . 

The last wired telephone that I purchased (it's wall mounted in my hall) cost £3.99 in Tesco! I'm sure you could obtain a similar device, also for under £5.00, to ensure that testing has been performed with two different wired devices.

[srt]

burakkucat- Point taken
Will look into it and get back in due course

[srt]

Ok - Ive just ordered a cheap Argos corded phone and will try latter when I get it
Incidentally - How "quiet" should the line be when doing a qline test?
I just tried again (using trusty BT duet100) and there are still conversations to be heard although faint

[burakkucat]

The quiet-line test should sound just like a cat's paws -- silent.  You should only be aware that the electrical circuit is alive. I can only describe it as a "presence".

Let's perform a thought experiment: You have an ordinary wired telephone, a spare NTE5/A and a fully charged car battery. You firmly attach wires from the NTE5/A to the car battery, the "B-wire" connector to the negative terminal and the "A-wire" connector to the positive terminal. Without plugging the telephone into the NTE5/A, you lift the telephone handset, place it to your ear and listen. Replace the telephone handset. Now plug the telephone into the NTE5/A.. Lift the handset, place it to the same ear as you used moments earlier and listen. The difference you observe is the electrical "presence".

Does that help?

[srt]

burakkucat -
Dam near blew my ear off

Seriously Yes it did help.
I got the cheapo phone and just tried dialling out.
With this phone (when the dropped connection window occurs) I find I am unable to get the first digit to get a response and the dial tone is continuous.
Several tries latter I get a connection. Its as if the line is shutdown for those 30/40 seconds or so!
The talking/conversation plus an odd dialing “tika-tika” is either there or not
Anyway - - the BT moderator has returned it back to openreach engineers for "detailed diagnostics" He has also mentioned the lift n shift to them.
He has been very supportive tbh and fully sympathises with me. I think he found the fact I was prepaired to fork out a tenner on another phone said something about my being honest but as I said to him "why would I lie?"
thanks again

[burakkucat]

I got the cheapo phone and just tried dialling out.
With this phone (when the dropped connection window occurs) I find I am unable to get the first digit to get a response and the dial tone is continuous.
Several tries latter I get a connection. Its as if the line is shutdown for those 30/40 seconds or so!
The talking/conversation plus an odd dialing “tika-tika” is either there or not 

That is very useful information for any visiting OR engineer to know. I'd advise a two pronged approach: (1) ensure your helpful contact enters that information into the report (2) make a note to remember to verbally explain it to the engineer.

Purely speculation on my part but I think there is an intermittent low resistance fault between your pair and an adjacent pair. I just wish there was some way that I could remotely monitor your line!

[srt]

Well I got a call from BT this morning regarding the further investigations  - Sunday at 9.30 am
The lady said she had tested the line and it appeared clear so I went on to tell her about the drops in connecting and the faint speech when using quiet line etc
I also told her about buying a new phone in order to "assist" with fathoming out this issue
I also said that when she called me or "tested the line" it knocked my broadband router into re-sync as I was listening to a radio stream at the time and I saw my hh3 blinking away after offline mode
Well that gave her some useful information and she is to look into it further hinting at "exchange" issues.
To be continued