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Author Topic: Contact BT by Email!!!!! or post XXXXX  (Read 7156 times)

mywifeshusband

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Contact BT by Email!!!!! or post XXXXX
« on: October 07, 2007, 09:51:14 AM »

Does anyone have an exact Email equivalent to:-
Complaint Review Service
BT Customer Correspondence Centre
Durham
DH98 1BT ?
I'm waiting on a letter from them (either deadlock or otherwise) which may be held up in the post by the strike. I'd rather like to give them the opportunity to get the letter to me via Email, rather than let them use the Postal Strike as an excuse for further procrastination and prevarication and so delay elevating my complaint to Othelo.
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scottiesmum

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Re: Contact BT by Email!!!!! or post XXXXX
« Reply #1 on: October 08, 2007, 07:22:01 AM »

I may be stating the obvious here, but just in case you don't have any of the following information, hope it is useful !  :)


Residential customers - 0800 545 458   (if you wanted to risk a telephone call !!)


CEO of BT (Ben Verwaayen)     [removed by admin]@bt.com   (this is several months old, but might be applicable still)

enquiries@otelo.org.uk    (last resort  perhaps !)



post edited by kitz to protect addy from spam bots
« Last Edit: October 08, 2007, 10:30:20 AM by kitz »
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kitz

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Re: Contact BT by Email!!!!! or post XXXXX
« Reply #2 on: October 08, 2007, 10:19:47 AM »

Their official complaints Dept details :-

BT plc
Correspondence Centre
Durham
DH98 1BT

Tel: 0800 800 150

Mrs Jillian G Lewis
Customer Service Director


Email addresses normally take the format of "firstname.lastname@bt.com"
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kitz

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Re: Contact BT by Email!!!!! or post XXXXX
« Reply #3 on: October 08, 2007, 10:28:24 AM »


CEO of BT (Ben Verwaayen)     [removed by admin]@bt.com   (this is several months old, but might be applicable still)


Hiyas Kate.

Yes that is Bens valid e-mail and it is still in use.  :)
 
Hope you don't mind but Ive edited your post to remove the address only to  try stop the address being picked up by spam harvester bots.
(Whilst he probably gets a fair share of spam - dont really want to make it so that the email address becomes spammed to the point he abandons it).

But "humans" should be able to work out the address using the firstname.lastname@bt formula :)
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Please do not PM me with queries for broadband help as I may not be able to respond.
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scottiesmum

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Re: Contact BT by Email!!!!! or post XXXXX
« Reply #4 on: October 08, 2007, 12:21:24 PM »

  No probs   Kitz,   didn't think of that  ::)    thank you   ....
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anything